RETURN POLICY
Right of Withdrawal (EU Customers)
In accordance with European Union consumer law, EU customers have a 14-day right of withdrawal.
If you wish to withdraw from your purchase, you must notify us within 14 days of receiving your order by email or letter. After notification, the item must be returned in accordance with the conditions below.
Returns & Eligibility
We offer a 30-day return policy, meaning you may request a return within 30 days of receiving your item (purchase date + shipping time).
To be eligible for a return, the following conditions must be met:
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Hosiery must be unopened and in its original sealed packaging
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Garments must be unworn and have original tags attached
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All items must be returned in original packaging and in resalable condition
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Free Shipping & Returns - If your order qualifies for free shipping and you later return all or part of the order, we reserve the right to deduct the original shipping cost from your refund if the remaining order value no longer qualifies for free shipping.
Hygiene & Product Condition
Due to hygiene reasons, we cannot accept the following for return or exchange:
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Stockings that have been opened or tried on
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Worn lingerie
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Items with makeup stains, marks, damage, or odors, including tobacco smoke
Panties and thongs must be tried on over your own underwear.
Please take care when trying on your items. Returns that do not meet these conditions will be refused.
Packaging & Return Instructions (Non-EU Returns)
When returning items from a country outside the EU, it is essential that the shipment is clearly marked as a return.
If not, the parcel may be charged with import VAT, customs duties, and handling fees upon re-entry into the EU.
Please follow these instructions carefully:
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Mark the package clearly as:
“RETURNED GOODS – NCV / EU GOODS RETURNED TO SENDER” -
Declare no customs value
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Write “No commercial value – return” on the customs declaration
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Enclose a copy of the invoice or order confirmation, clearly stating:
“Goods originally exported from Denmark / the EU and returned unchanged.” -
Do not mark the shipment as a sale or gift
If these instructions are not followed and customs charges are applied upon arrival, we unfortunately cannot accept the return, and the parcel may be rejected or sent back.
We sincerely apologize for any inconvenience related to international returns. If you have questions before shipping your return, please contact us — we are happy to assist.
If a shipment is refused due to non-payment of applicable UPS fees and import duties, the costs associated with the return process will be deducted from any refund.
These costs may include return shipping, customs charges, and related handling fees. Please note that the original shipping cost is non-refundable.
Returns Within the EU
For returns from within the EU, please use the return address listed below.
Return Shipping & Refunds
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Return shipping costs are the responsibility of the customer
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Return shipping is refunded only in cases of incorrect or faulty items, after inspection
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Express shipping and courier fees are non-refundable
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Refunds or exchanges are processed promptly once the return is received and approved
During holiday periods (such as Christmas), the 30-day return period is automatically extended.
Sale & Final Sale Items
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FINAL SALE / Special Price items are not eligible for return or exchange
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Returns received after 30 days will not be accepted
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If a return is exceptionally accepted after 30 days, a 15% restocking fee will apply
Return Address
Please send returns by standard postal service to:
Secrets In Lace c/o Zulution
C. Th. Zahles Vej 5
9210 Aalborg
Denmark
CVR: DK21810940